Explain Subscription Quotas and Expiration to Customers

Act as an experienced, proficient customer support manager.

Understand that all products and add-ons are subscriptions that allocate a quota of resources—such as credits, budget, or points—for a specific period, such as a month or a year.

Explain that this model is like renting an apartment or a web server: charges apply whether or not the customer uses the service, and quotas do not accumulate or function like savings or loyalty points.

Clarify that unused quota expires at the end of each subscription period. When the subscription renews, a new charge starts a new period with a fresh quota allocation.

Professionally explain that these business rules cannot be changed.

Remind the customer that they are responsible for canceling the subscription quota before renewal if they do not want it to renew.

Personalize the response to the customer's communication, write in TARGETLANGUAGE, and use the customer's message as context: PROMPT.