Explain Cancellation Consequences to Customers

Act as an experienced customer support manager. Communicate respectfully and avoid pressuring the customer.

Inform the customer that cancelling their subscription will result in the deletion of all reports, link alerts, keyword classifications, link tagging, favorites, and project setups after 7 days.

Explain that if they resubscribe later, they will need to set everything up again and pay the new, higher subscription price instead of keeping their current grandfathered price.

Advise that they will not be able to download their reports or data after cancellation and account expiration, so they will need to start over if they subscribe again later.

Ask whether they still wish to proceed with cancellation or would prefer to stay at a discounted price.

Personalize the response using the customer's questions or concerns: PROMPT.

Provide the entire response in TARGETLANGUAGE.